Refund policy

VeggieVerve Return & Refund Policy

At VeggieVerve, we want you to be fully satisfied with your purchase. Please review our return and refund guidelines below.

🇺🇸 United States Returns

We offer a 30-day return window from the date you receive your order.

Eligibility for Returns
• Items must be in their original condition — unused, unopened, and in the original packaging.
• Proof of purchase, such as a receipt or order confirmation, is required.

Shipping charges:
• Original shipping charges paid to deliver the order to the customer are non-refundable.
• Return shipping costs, when applicable, are also non-refundable and may be deducted from the refund amount.

To initiate a return, select the applicable order in your customer account:
https://account.veggieverve.us/

You may also contact us at:
📧 veggieverve8@gmail.com
📞 838-900-8101

Returns should be sent to:
VeggieVerve
161-02 84th Ave
Jamaica, NY 11432

🇨🇦 Canada Orders — International

At this time, we do not accept physical returns from Canada due to international shipping constraints.

However, your satisfaction is important to us.

Please contact us if your order:
• Arrives damaged
• Is defective
• Contains the wrong item

👉 Please contact us within 7 days of delivery and include clear photos of the issue.

We will review each case individually and may offer:
• A replacement shipment
• A full or partial refund

📦 Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately and include photos so we can resolve the issue as quickly as possible.

⚠️ Non-Returnable Items

We do not accept returns for:
• Opened or used items, including products with broken seals
• Gift cards

🔄 Exchanges

We do not process direct exchanges.
To exchange an item, please return the original eligible product for a refund and place a new order. Physical returns are available for eligible U.S. orders only.

💳 Refunds

Once your eligible U.S. return is received and inspected, we will notify you whether the refund has been approved.

If approved:
• The refund will be issued to your original payment method or customer account.
• Please allow up to 10 business days for processing.

Please note:
• Original shipping charges paid to deliver your order are non-refundable.
• Return shipping costs, when applicable, are non-refundable and may be deducted from your refund.
• Your bank or credit card provider may require additional time to post the refund.
• If 15 business days have passed since your refund was approved, contact us at veggieverve8@gmail.com.

📞 Contact Us

For questions about returns or refunds, please contact us:
📧 veggieverve8@gmail.com
📞 838-900-8101

We’re here to help and will always do our best to make things right.